Managed Services is part of REALIST GAMING solutions offered to clients to support the growth of their iGaming brands.

Our support teams provide full-cycle player care, acting as the crucial link between player and platform. These services not only enhance user experience and identify technical issues but also improve clients' financial performance and offer fraud protection.

With a focus on expertise and flexibility, REALIST GAMING Managed Services contribute to the long-term success of clients' brands.

Modular, flexible, secure, scalable, comprehensive.

Cutting-edge, adaptive, customizable, seamless, efficient.

Big data management and data warehousing

REALIST GAMING can manage support for your players. Our qualified customer support associates will handle player communications via live chat and email.

- Respond to player questions and requests
- Address issues or bugs reported by players
- Perform KYC checks for withdrawal requests
- Disable accounts upon self-exclusion requests
- Process player payouts
- Update player information in the casino’s CRM system
- Award bonuses and free spins as per the casino's marketing strategy
- Proactively recommend new games and inform players about current promotions

REALIST GAMING offers fraud prevention across payments, gameplay, and bonuses, working with operators to ensure safety.

Key Services:
- Investigate suspicious activity
- Ensure KYC and licensing compliance
- Submit gameplay checks
- Handle complaints

Additional Services:
- Daily reports and advanced security checks
- Responsible Gambling measures
- Monitor bonus abuse
- This ensures secure and compliant operations.

iGaming operators know the importance of high rollers. REALIST GAMING provides professional services to boost their loyalty and prioritize your top players.

- Dedicated VIP player support
- VIP text communication
- Expanding and segmenting the VIP base
- Anticipating VIP needs
- Implementing tailored bonus strategies based on preferences and gameplay

Player Retention
Acquiring new players is costlier than retaining current ones. REALIST GAMING’s multilingual team helps boost loyalty with expert communication and retention strategies.

- Bonus and VIP programs
- Developing bonus policies and packages
- Launching unique promotions (lotteries, tournaments)
- Email campaigns for promotion and retention
- Segmenting player databases for targeted campaigns
- Personal email strategies for VIPs
- Game management and promotional assistance

Reactivating existing players is more cost-effective than acquiring new ones. REALIST GAMING’s Reactivation team reduces churn, increases deposits, and enhances player experience through personal contact.

- Engaging dormant players via calls and messages
- Guiding players with unsuccessful deposits
- Enhancing affiliate marketing with outreach strategies
- Gathering audience feedback for improvement
- Personalized communication based on player interests
- Supporting Responsible Gambling initiatives
- Notifying players of special offers and bonuses

A strong iGaming brand relies on an effective website. REALIST GAMING’s content team ensures your site meets key requirements to attract and retain players.

- Updating banners and localizations for various regions
- Providing marketing support for promotions (lotteries, tournaments)
- Managing the game lobby, highlighting top games
- Adding and removing games from the list
- Optimizing game selections for promotions
- Ensuring all promos are reflected on the website
- Recommending updates to the casino’s Terms of Use